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  • Care Tip Archive

Returns Policy

At www.jagtapnursery.com we guarantee only to send you the best plants and products and will inspect everything carefully before it leaves us to make sure it’s in tip top condition. We also do our utmost to package and protect everything so that it doesn’t get damaged on Its way. However, if you do have a problem, here is what to do:

 Contact customer service

 Please either phone on 020-26363432 between 9am-6pm, Monday to Saturday or email customercare@jagtapnursery.com.You could also write to - Jagtap Nursey Garden centre, 3, Phayre road, Pune 411040

Incorrect goods

 If we have sent you something you hadn’t ordered and which was not a substitute item, please contact us within 7 days informing us of the problem. You can return it within 28 working days unused in its original packaging and you will not be charged

Damage in Transit

If your purchase is damaged in transit, please contact us within 7 days informing us of the problem. You can return it within 15 days and, it either gets a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or defective goods Products

 If you receive a product that is defective, please contact us within 7 days informing us of the problem. You can return it within 15 days and either gets a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer’s warranty, please contact manufacturer directly.

Plants

 If you receive a plant that is in bad condition when you take it out of the box, contact us immediately. We will then ask you to send us a photograph so that there is no doubt as to its condition on arrival with you, as opposed to what it looks like by the time you return it to us. Provided that you have contacted us within 7 days of receiving the defective plant we will be happy to arrange for a refund or replacement once we have received the pictures and determined the cause of the problem.

Cancellation

 To cancel an order, please write us an e-mail at customerservices@jagtapnursery.com with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

Returns

 You can return anything you are not happy with within 15 days of receiving it, provided you have contacted us within 7 days of receipt to advice of its return and that it’s not something you have tried out and not liked! The analogy would be buying a dress, wearing it for a party then deciding you no longer want it! The only exception to this is Christmas trees.

We will not pay the cost of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind. We recommend you use a recorded delivery service to return things.

To get a full refund, simply return the item to use in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.